Sorry not sorry Audible.

OK Google, you win. Also - fuck you.

Apple One Family - the fight; the experience; Apple Support?

So close, yet ultimately... so far: Ikea.

In hindsight, Nespresso, you did OK

Garmin - really doesn't care.

eBay - apology please. I'll wait. Maybe.

Algorithms Are Shit - Carvana, Amazon

What is this approach to marketing? Blinds Direct

If this is the future of challenger finance, maybe it really is time for crypto. Starling Bank

Why I hate no-reply / unmonitored inboxes: British Airways

Dear TripAdvisor, your systems have gone rogue

Everything wrong with 'boutique hotels'

Reporting a product bug to Microsoft